Returns and Refunds
Except for any products designated as final sale or non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within sixty (60) days of shipment with valid proof of purchase and provided such products are returned in the original packaging, uninstalled, and in resaleable condition. To return products, you must call FleetPride Customer Service or email at firstname.lastname@example.org to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number. Alternatively, both online and in-store purchases and cores may be returned to your local store.
Cores may be returned to any store within sixty (60) days of shipment. Core returns must be “like for like” (i.e., cores of equal value), and credits for returned cores will be issued to the original purchaser. All fluids must be drained from cores before packaging for return. All cores must be returned in the original box or otherwise in a quality box or container and placed on a pallet. We reserve the right to evaluate returned cores and will apply deductions for damaged cores, missing core pieces, failure to completely drain cores of fluids, and/or wrong core returns. Cores that are returned in an unusable condition will not be accepted or processed for credit.
You are responsible for all shipping and handling charges on returned items, and you bear the risk of loss during shipment. If, in our sole discretion, we accept the return of a product that is not in its original packaging, unused, in good condition, and otherwise eligible for return under these Terms, such return may be subject to a 15% restocking fee.
Your refund will be credited back to the same payment method used to make the original purchase. Processing time may be up to thirty (30) days for refunds and up to forty-five (45) days for core credits.
For defective returns, please refer to the manufacturer’s warranty included with the product or as detailed in the product’s description on our Website.